Refund Policy

Room rentals

All deposits and payments for room rentals are non-refundable. Instead of refunds, we offer rescheduling, so what you've paid is never lost.

When you're charged

• When your booking is approved: your 50% deposit is charged to the card you saved. This holds your date.
• 30 days before your event: the remaining balance is charged automatically to the same card. You will not be charged the balance before this date.
• If your event is 30 days away or less when it's approved, the full amount is charged at approval.

Rescheduling

• More than 30 days before your event: you can reschedule to another open date. Only your deposit has been charged, and it carries over. Your balance will be charged 30 days before your new date instead.
• 30 to 14 days before your event: your booking is paid in full. You can still reschedule, and everything you've paid carries over to your new date.
• Less than 14 days before your event: bookings can't be rescheduled or refunded.

To reschedule, contact us with the dates that work for you. New dates are subject to availability and any difference in price.

Hosts

Approved Hosts can cancel a booking from the Member Area up to 14 days before their date. Canceling is not a refund: what you've paid carries over, any upcoming balance charge is put on hold, and we'll contact you to pick a new date.

Questions

Contact us at support@our-3rd-space.com or (360) 329-2002.