All event tickets must be purchased through the designated ticketing platform or authorized ticket seller. Our 3rd Space is not responsible for tickets purchased through unauthorized third parties.

Ticket purchases are final

All ticket sales are final unless otherwise stated for a specific event. Ticket purchases are not automatically refundable due to a change in plans, scheduling conflicts, or failure to attend.

Event cancellations

If Our 3rd Space cancels an event, ticket holders will be notified and will receive a refund according to the event's cancellation terms.

Event changes

If an event's date, time, location, or other major details change, ticket holders will be notified. Refund eligibility will be determined based on the nature of the change and the event's stated refund policy.

No-show tickets

Tickets are not refundable or transferable solely because the ticket holder does not attend the event.

Late arrival

Late arrival does not guarantee entry, a refund, or an extension of the ticket holder's access time.

Lost or unavailable tickets

Tickets should be kept accessible through the ticketing platform used for purchase. Our 3rd Space may require proof of purchase or identification before assisting with ticket-related issues.

Refund processing

Approved refunds are returned through the original payment method whenever possible. Processing times may vary depending on the payment provider.

Event-specific policies

Individual events may have additional ticket, refund, age, entry, or registration requirements. When an event-specific policy conflicts with this general policy, the event-specific policy applies.

Age & ID

Age requirements

Some events at Our 3rd Space may have age restrictions. The minimum age requirement will be clearly stated in the event listing and promotional materials.

Age verification

Guests may be required to provide a valid government-issued photo ID to verify their age before entering an age-restricted event.

Alcohol service

Guests must be 21 or older to purchase or consume alcohol. A valid government-issued photo ID may be required. Our 3rd Space does not serve alcohol to anyone who cannot provide acceptable proof of age.

Acceptable identification

Only valid, unexpired government-issued photo identification will be accepted for age verification. Photos, photocopies, screenshots, or expired identification may not be accepted.

Failure to provide ID

If an event requires age verification and a guest cannot provide acceptable identification, entry or alcohol service may be denied. Ticket refunds will not be provided solely because a guest failed to provide required identification.

Event-specific requirements

Additional age or identification requirements may apply to individual events and will be communicated in the event listing or at the time of ticket purchase.

Accessibility

Our 3rd Space is committed to providing an accessible and welcoming environment for guests with disabilities.

Main event space

The main event space is located on the main level and includes an accessible restroom.

Downstairs Studio

The downstairs studio is not ADA accessible. Events held in the downstairs studio will require guests to use stairs. Event listings will identify when an event takes place in this space.

Accessibility accommodations

Guests who require an accommodation are encouraged to contact Our 3rd Space in advance whenever possible. We will make reasonable efforts to accommodate access needs and provide information about known accessibility limitations.

Accessible seating & mobility devices

Accessible seating and designated space for mobility devices must remain available and unobstructed. Guests may request assistance from staff with locating an accessible area.

Service animals

Service animals are permitted in accordance with applicable law. Pets and other animals are not permitted unless they qualify as service animals under applicable law.

Accessibility information

Accessibility information and known limitations will be provided in event listings when applicable so guests can make informed decisions before purchasing tickets or attending.

Accessibility concerns

Guests who encounter an accessibility barrier should notify Our 3rd Space staff as soon as possible so we can address the issue when reasonably possible.

Community guidelines

Respect for others

Our 3rd Space is a community-focused venue. Everyone is expected to treat guests, staff, performers, vendors, organizers, and other community members with respect.

No harassment or discrimination

Harassment, discrimination, intimidation, threats, or targeted abuse based on a person's identity or characteristics are not permitted.

Zero-hate policy

Hate speech, slurs, hateful symbols, extremist propaganda, or behavior intended to intimidate or dehumanize members of a protected group are prohibited.

Consent & personal boundaries

Respect other people's physical and personal boundaries. Unwanted touching, sexual harassment, or other unwanted behavior is not permitted.

Respect the space

Guests are expected to treat the venue, furniture, equipment, artwork, and other property with care. Damage caused by a guest may result in charges or removal from the event.

Follow staff & event organizer directions

Guests must follow reasonable instructions from Our 3rd Space staff, event organizers, security personnel, and performers when those instructions concern safety, access, venue operations, or event rules.

Disruptive behavior

Behavior that substantially disrupts an event or prevents others from safely enjoying the space may result in removal.

Threats & violence

Threats, physical violence, fighting, stalking, or intentionally creating an unsafe environment are prohibited.

Weapons & prohibited items

Items prohibited by applicable law or by Our 3rd Space policies are not permitted at events. Event-specific restrictions may also apply.

Removal from events

Our 3rd Space and event organizers reserve the right to refuse entry or remove a guest who violates these guidelines or creates a safety concern. Removal does not automatically qualify a guest for a ticket refund.

Reporting concerns

If you experience or witness harassment, discrimination, threatening behavior, or another serious concern, please notify Our 3rd Space staff or the event organizer as soon as possible.