Policies

Effective: September 29, 2026

These Terms & Policies govern your use of the website, services, and facilities of Our 3rd Space LLC, which owns and operates Our 3rd Space, Backstage, and BetterWorn Apparel. Please read them carefully.

Acceptance of These Terms

By using our website, creating an account, booking a room, purchasing tickets, placing an order, joining our rewards program, serving as a Host, attending an event, or otherwise using our services, you agree to these Terms & Policies, our Privacy Policy, and any event-specific policies that apply.

We may update these Terms & Policies from time to time. Changes take effect when they are posted on our website, and your continued use of our services after that time constitutes acceptance of the updated terms.

Our Right to Refuse or Remove Service

To protect our business, staff, guests, clients, and property, Our 3rd Space LLC reserves the right to decline any booking request, revoke Host status, remove content, suspend or cancel access to our services, or refuse service at our discretion, as permitted by law.

Age Requirements

• You must be at least 18 years of age to create an account, book a room, or serve as a Host.
• Certain events are restricted to guests 18 or older, or 21 or older, as stated on the event listing.
• Alcohol is served only to guests 21 or older who present valid identification.

Room Rentals

Our 3rd Space offers two rental spaces:

• Main Hall: approximately 1,400 square feet with a stage. $80 per hour Sunday through Thursday, and $100 per hour on Friday, Saturday, and holidays.
• Downstairs Studio: $30 per hour, every day. Suited to small gatherings of up to 15 guests. Please note that the Downstairs Studio is not ADA accessible.

Rental terms:

• Rooms are available from 8:00 AM to 12:00 AM (midnight).
• Rentals are booked in whole hours only, with a minimum of 1 hour and a maximum of 14 hours.
• All setup and cleanup must take place within the booked rental period.
• Bookings of 8 hours or more receive 20% off the room rate.
• A cleaning fee of $60 per room applies. The fee is waived when the renter leaves the space clean and removes all trash.
• A complimentary 20-minute tour is required for most events.
• Our 3rd Space reserves the right to decline any booking request.

Room Add-Ons

• Basic PA (Main Hall only): $80. Includes monitors, 1 to 2 microphones, Bluetooth, setup, and sound check. No audio technician is required.
• Complex PA (Main Hall only): $150, plus $25 per hour for the required audio technician.
• Spotlight: $50.
• Catering: priced by quote.
• Outside food: a $50 fee applies.
• Outside alcohol is not permitted.

Event Requirements

• Public events require general liability insurance of at least $1,000,000 per occurrence, naming Our 3rd Space LLC as an additional insured. Proof of coverage must be provided before the event.
• Sticky dots, tape, and other adhesives may not be applied to walls or furniture.
• Music volume is set in coordination with our staff, as residential apartments are located upstairs.
• Large or amplified sound systems require a certified audio engineer.

Damage and Overtime

• Renters are responsible for any damage caused by themselves or their guests.
• We may charge the card on file, or issue an invoice, for repairs, replacements, or additional cleaning resulting from damage or excessive mess.
• Use of the space beyond the booked end time is billed at the applicable hourly rate, rounded up to the next full hour, and charged to the card on file.

Booking and Payment

• To request a quote, customers provide their name, email address, and phone number, and save a payment card with Square, our payment processor. Customers consent to the card being saved for the booking process.
• No charge is made when a quote is requested.
• Our team reviews each request and responds within 2 to 3 business days.
• When a booking is approved, or when the customer confirms their online quote, a 50% deposit is charged to the saved card.
• The remaining balance is charged automatically to the same card 14 days before the event.
• For events less than approximately 18 days away, the full amount is charged in a single payment.
• If a booking request is declined, the saved card is removed.
• We never see or store full card numbers. We receive only the card brand and last four digits.

Refunds and Rescheduling

• Room rental deposits and payments are non-refundable.
• A booking may be rescheduled to another available date with at least 14 days' notice before the event. Amounts already paid will carry over to the new date.
• Within 14 days of the event, bookings can be neither refunded nor rescheduled.
• At checkout, customers must acknowledge our no-refund policy and agree to our Policies. We keep a record of the date and time of each acknowledgment.

Approved Hosts

Hosts are repeat renters who have been approved by our team. Host status may be granted or revoked at our discretion.

• Hosts may book instantly through the Member Area using a saved payment card.
• A Host's public event is listed on our Events page once payment has been received.
• Public events require a flyer that the Host has the right to use. Flyers may not contain nudity, hateful content, graphic violence, or illegal content, and we may remove any flyer that does not meet these standards.
• Hosts may cancel a booking through the Member Area up to 14 days before the event date. A cancellation is not a refund: payment carries over to a new date, and we will work with the Host to reschedule. Ticket sales and any remaining automatic balance charge are paused until the new date is set.

Pay from Ticket Sales Plan

The Pay From Ticket Sales plan is available to approved Hosts for events in the Main Hall only.

• The Host pays a guarantee of $150 per day, covering up to 7 hours, plus any add-ons at full price and applicable sales tax. These amounts are due at booking.
• No cleaning fee applies under this plan.
• All tickets must be sold through our website.
• Our kitchen and bar operate during the event.
• Our 3rd Space retains 30% of ticket sales, and the Host receives 70%. Both shares are calculated on ticket prices before tax and fees.
• Host payouts are issued by Zelle or check within 3 to 7 business days after the event.
• Guests pay Washington sales tax and the ticket service fee at checkout.

Events and Tickets

• Events may be ticketed, free with RSVP, or ticketed through an outside ticketing site.
• All ticket sales are final, and ticket service fees are non-refundable.
• If we cancel an event, ticket holders will receive a refund. If we postpone an event, tickets remain valid for the new date.
• Additional event policies apply, including our Tickets & Refunds, Age & ID, Accessibility, and Community Guidelines policies. Our Community Guidelines include a zero-tolerance policy on hate.

Backstage

Backstage is our on-site kitchen and bar.

• Online orders may be placed for pickup at the bar or delivery to your table.
• Order Now is available from 6:30 PM to 10:30 PM.
• Pre-orders may be scheduled up to 30 days in advance, and must be placed at least 1 hour ahead of the requested time.
• Online orders include food and non-alcoholic beverages. Beer and wine are available at the bar to guests 21 or older with valid identification.
• Gratuity is optional.
• All food and beverage sales are final once prepared or served. If we make an error or there is a quality concern, please notify our staff right away and we will replace the item or issue a refund.

Allergies

• Please inform our staff of any allergies before ordering. Customers are responsible for providing accurate allergy information.
• Our kitchen handles common allergens, and we cannot guarantee that any food or beverage is free of allergens.

BetterWorn Apparel

BetterWorn Apparel offers thrifted, one-of-a-kind clothing in store and online.

• Returns are accepted within 14 days of purchase or delivery. Items must be unworn and unwashed, with tags attached. Approved returns are refunded to the original payment method.
• Because each piece is one of a kind, items cannot be exchanged for a different size.
• Shipping charges are non-refundable unless the error was ours.
• If an item arrives damaged or incorrect, please contact us with photos and your order number.
• Orders ship within 2 to 3 business days of the order date via FedEx flat-rate shipping within the United States. Delivery times are determined by FedEx.
• Free local pickup is available at 609 Main St.

Donations

• Donations are accepted online and processed through Square.
• Our 3rd Space LLC is a small business, and donations to Our 3rd Space LLC are not tax-deductible. Our nonprofit, H.O.M.E (Human Outreach, Mutual-Aid & Education), has its 501(c)(3) status in progress.
• Donations are non-refundable, except for donations charged in error. Requests regarding an erroneous charge must be made within 30 days.

Rewards Program

Our rewards program is operated through Square Loyalty.

• Members earn 1 point for every $1 spent, before tax.
• Rewards: 100 points for $10 off, 150 points for 15% off, and 200 points for 20% off.
• Points may be earned in person and online on eligible purchases, including Backstage, BetterWorn Apparel, room bookings, and event tickets. Purchases are matched to members by phone number or email address.
• Enrollment requires a phone number. Square may send members text messages about their points and rewards. Message and data rates may apply. Reply STOP at any time to opt out.
• Points do not expire while the program is active and have no cash value. We may modify or discontinue the program at any time.

Member Accounts

• Member accounts are free.
• Members may view their rewards, tickets, and RSVPs, and update their name and phone number.
• Members may remove saved payment cards, except a card that is still scheduled to pay for an upcoming booking.
• To change the email address on an account, please contact our team.

Emails and Messages

• We send automated messages as part of our services, including booking request confirmations, tour confirmations, event tickets and reminders (through Wix), and payment receipts and rewards texts (through Square).
• Our staff may also email customers directly regarding their bookings.
• Marketing emails are sent only to those who subscribe to our newsletter. Creating an account, booking a room, or making a purchase does not subscribe anyone to marketing emails, and subscribers may unsubscribe at any time.

Customer Responsibilities

Customers, renters, Hosts, and guests are expected to provide accurate information, follow all applicable policies, treat our property and staff with respect, and ensure that their guests do the same.

We may restrict or refuse service when any conduct, content, activity, or use of our property violates these Terms & Policies or presents a safety, property, legal, or operational concern.

Governing Law

These Terms & Policies are governed by the laws of the State of Washington. Any disputes will be resolved in Clark County, Washington.

Contact Us

Our 3rd Space LLC
609 Main St
Vancouver, WA 98660
Phone: (360) 329-2002
Email: support@our-3rd-space.com
Website: www.our-3rd-space.com

Room rentals

All deposits and payments for room rentals are non-refundable. This includes the 50% deposit that holds your date and the remaining balance, which is charged 14 days before your event.

Rescheduling

We don't give refunds, but we can move your event to another open date. Reschedule requests must reach us at least 14 days before your event date. Within 14 days of your event, bookings can't be rescheduled or refunded.

When you reschedule, what you've already paid carries over to your new date.

Hosts

Approved Hosts can cancel a booking from the Member Area up to 14 days before their date. Canceling is not a refund: what you've paid carries over, and we'll contact you to pick a new date.

Questions

Contact us at support@our-3rd-space.com or (360) 329-2002.

Ticket sales

All event tickets must be purchased through the designated ticketing platform or authorized ticket seller. Our 3rd Space is not responsible for tickets purchased through unauthorized third parties.

Ticket purchases are final

All ticket sales are final unless otherwise stated for a specific event. Ticket purchases are not automatically refundable due to a change in plans, scheduling conflicts, or failure to attend.

Event cancellations

If Our 3rd Space cancels an event, ticket holders will be notified and will receive a refund according to the event's cancellation terms.

Event changes

If an event's date, time, location, or other major details change, ticket holders will be notified. Refund eligibility will be determined based on the nature of the change and the event's stated refund policy.

No-show tickets

Tickets are not refundable or transferable solely because the ticket holder does not attend the event.

Late arrival

Late arrival does not guarantee entry, a refund, or an extension of the ticket holder's access time.

Lost or unavailable tickets

Tickets should be kept accessible through the ticketing platform used for purchase. Our 3rd Space may require proof of purchase or identification before assisting with ticket-related issues.

Refund processing

Approved refunds are returned through the original payment method whenever possible. Processing times may vary depending on the payment provider.

Event-specific policies

Individual events may have additional ticket, refund, age, entry, or registration requirements. When an event-specific policy conflicts with this general policy, the event-specific policy applies.

Age requirements

Some events at Our 3rd Space may have age restrictions. The minimum age requirement will be clearly stated in the event listing and promotional materials.

Age verification

Guests may be required to provide a valid government-issued photo ID to verify their age before entering an age-restricted event.

Alcohol service

Guests must be 21 or older to purchase or consume alcohol. A valid government-issued photo ID may be required. Our 3rd Space does not serve alcohol to anyone who cannot provide acceptable proof of age.

Acceptable identification

Only valid, unexpired government-issued photo identification will be accepted for age verification. Photos, photocopies, screenshots, or expired identification may not be accepted.

Failure to provide ID

If an event requires age verification and a guest cannot provide acceptable identification, entry or alcohol service may be denied. Ticket refunds will not be provided solely because a guest failed to provide required identification.

Event-specific requirements

Additional age or identification requirements may apply to individual events and will be communicated in the event listing or at the time of ticket purchase.

Accessibility

Our 3rd Space is committed to providing an accessible and welcoming environment for guests with disabilities.

Main event space

The main event space is located on the main level and includes an accessible restroom.

Downstairs Studio

The downstairs studio is not ADA accessible. Events held in the downstairs studio will require guests to use stairs. Event listings will identify when an event takes place in this space.

Accessibility accommodations

Guests who require an accommodation are encouraged to contact Our 3rd Space in advance whenever possible. We will make reasonable efforts to accommodate access needs and provide information about known accessibility limitations.

Accessible seating & mobility devices

Accessible seating and designated space for mobility devices must remain available and unobstructed. Guests may request assistance from staff with locating an accessible area.

Service animals

Service animals are permitted in accordance with applicable law. Pets and other animals are not permitted unless they qualify as service animals under applicable law.

Accessibility information

Accessibility information and known limitations will be provided in event listings when applicable so guests can make informed decisions before purchasing tickets or attending.

Accessibility concerns

Guests who encounter an accessibility barrier should notify Our 3rd Space staff as soon as possible so we can address the issue when reasonably possible.

Respect for others

Our 3rd Space is a community-focused venue. Everyone is expected to treat guests, staff, performers, vendors, organizers, and other community members with respect.

No harassment or discrimination

Harassment, discrimination, intimidation, threats, or targeted abuse based on a person's identity or characteristics are not permitted.

Zero-hate policy

Hate speech, slurs, hateful symbols, extremist propaganda, or behavior intended to intimidate or dehumanize members of a protected group are prohibited.

Consent & personal boundaries

Respect other people's physical and personal boundaries. Unwanted touching, sexual harassment, or other unwanted behavior is not permitted.

Respect the space

Guests are expected to treat the venue, furniture, equipment, artwork, and other property with care. Damage caused by a guest may result in charges or removal from the event.

Follow staff & event organizer directions

Guests must follow reasonable instructions from Our 3rd Space staff, event organizers, security personnel, and performers when those instructions concern safety, access, venue operations, or event rules.

Disruptive behavior

Behavior that substantially disrupts an event or prevents others from safely enjoying the space may result in removal.

Threats & violence

Threats, physical violence, fighting, stalking, or intentionally creating an unsafe environment are prohibited.

Weapons & prohibited items

Items prohibited by applicable law or by Our 3rd Space policies are not permitted at events. Event-specific restrictions may also apply.

Removal from events

Our 3rd Space and event organizers reserve the right to refuse entry or remove a guest who violates these guidelines or creates a safety concern. Removal does not automatically qualify a guest for a ticket refund.

Reporting concerns

If you experience or witness harassment, discrimination, threatening behavior, or another serious concern, please notify Our 3rd Space staff or the event organizer as soon as possible.

Effective: September 29, 2026

Our 3rd Space LLC, which owns and operates Our 3rd Space, Backstage, and BetterWorn Apparel, respects your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you.

Scope

This policy applies when you visit our website, create an account, book a room, attend an event, purchase tickets, place an order, shop with BetterWorn Apparel, order from Backstage, join our rewards program, submit a form, make a donation, or otherwise interact with us.

Information We Collect

We may collect the following information:

• Your name, email address, and phone number.
• Booking and event details, including notes and event flyers submitted by customers or Hosts.
• Order and ticket history.
• Records of when you agreed to our policies.
• Your rewards phone number and points balance.
• Messages submitted through our contact form.
• The brand and last four digits of saved payment cards.

We never see or store full payment card numbers.

How We Use Your Information

We use your information to:

• Process and manage room bookings, event tickets, and RSVPs.
• Process payments and Backstage and BetterWorn Apparel orders.
• Communicate with you about your requests, bookings, and events.
• Send receipts and confirmations.
• Operate our rewards program and member accounts.
• Provide customer service and respond to your messages.
• Maintain business, booking, payment, and tax records.
• Operate and improve our services.

Service Providers

We rely on trusted service providers to operate our business:

• Wix hosts our website, member accounts, events, online shop, and forms.
• Square processes payments, saved cards, invoices, receipts, and our rewards program.
• Google Calendar supports our internal staff booking calendar.

These providers process information only as needed to deliver their services to us.

Payment Information

All payments are processed securely by Square. We never see or store full card numbers; we receive only the card brand and last four digits. Cards saved when requesting a booking are used only for approved booking payments and other charges described in our Terms & Policies.

Cookies and Website Data

Our website uses cookies for essential functions such as sign-in and checkout. We do not use Google Analytics, the Meta (Facebook) Pixel, or advertising trackers. Our website provider, Wix, may collect basic visitor statistics as part of operating the site.

Emails and Text Messages

We send automated messages that are necessary to provide our services, such as booking request confirmations, tour confirmations, event tickets and reminders (through Wix), payment receipts, and rewards messages (through Square). Our staff may also contact you directly about your bookings.

Marketing emails are sent only to those who subscribe to our newsletter. Creating an account, booking a room, or making a purchase does not subscribe you, and you may unsubscribe at any time.

Square may send rewards members text messages. Message and data rates may apply. Reply STOP at any time to opt out.

Member Accounts

Member accounts are free. Members may view their rewards, tickets, and RSVPs, update their name and phone number, and remove saved payment cards, except a card still scheduled to pay for an upcoming booking. To change the email address on an account, please contact our team.

Photography and Video

We may photograph or film public events for marketing purposes, including use on our website and social media. If you prefer not to be photographed or filmed, please let a member of our staff know. We never photograph or film private events without the renter's consent.

Security Cameras

Security cameras operate in public and common areas for security purposes only, and are never placed in restrooms. Cameras may be turned off when needed, including at a renter's request for a private event. When cameras are turned off at a renter's request, the renter assumes full responsibility for any damage or theft during that time.

Information Sharing

We do not sell your personal information, and we do not share it with sponsors or partners. We share information only with the service providers listed above, as needed to provide our services, or when required by law.

Data Retention

Booking, payment, and tax records are retained for 7 years. Other information is retained while the related account remains active.

Your Choices and Requests

You may email us at any time to request access to, correction of, or deletion of your personal information. Some information may need to be retained to meet our legal or tax obligations.

Data Security

We use reasonable business practices, along with the security measures provided by our service providers, to protect your information. However, no method of storing or transmitting information is completely secure.

Children

Services that require an account, a booking, or Host status are intended for individuals 18 years of age or older. Certain events have additional age requirements, as stated on the event listing.

Changes to This Policy

We may update this Privacy Policy as our services or practices change. Updates take effect when they are posted on our website.

Contact Us

Our 3rd Space LLC
609 Main St
Vancouver, WA 98660
Phone: (360) 329-2002
Email: support@our-3rd-space.com
Website: www.our-3rd-space.com